Privacy Policy: Updated March 2020

ForrSsa

Privacy Policy: Updated March 2020

Information You Provide to Us

I collect information you provide directly to us. For example, I collect information when you participate in any interactive features of the Services, subscribe to a newsletter or email list, participate in an event, survey, contest or promotion, make a purchase, communicate with us via third-party social media sites, request customer support or otherwise communicate with us.

The types of information I may collect include your name, email address, password, postal address, phone number, gender, date of birth, occupation, employer information, photo, preference or interest data, and any other information you choose to provide.

Information I Collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Why I Need Your Information and How I Use It

I use this information to make your shopping experience as easy and enjoyable as possible.

• To process your order including delivery, payment and returns.
• For delivery purposes only my Courier Service has selected access to your details.
• If you have consented for me to do so, I will send you special offers and promotions that may be of interest or I believe may be of interest to you. You may opt-out of receiving these messages at any time.
• For statistical analysis and to continuously improve the ForrSsa website and the products and services offered to our customers.
• I also use the information to assist in the detection and prevention of fraud.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. If I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How long will I keep your information?
I will retain your personal information no longer than is necessary for the purpose I obtained it for. This reduces the risk that it will become inaccurate, out of date or irrelevant. Information that is no longer needed will be securely deleted. Different retention periods apply for different types of data, however the longest I will normally hold any personal data is 7 years from the time of your last order as required by existing legislation
What are the consequences of failing to provide personal information or withdrawing consent?

If you fail to provide certain information when requested:
• I may not be able to fulfil your orders or perform other aspects of any contract I have entered into with you.
• I may be prevented from complying with our legal obligations.
• You may not be able to participate in the interactive aspects of our site.

When you contact me by email I store your emails and our replies from the last correspondence thread for 2 years. If they relate to a financial transaction such as an online order or purchase in-store, they may be held for 7 years.

Social media comments and content that you place on ForrSsa pages remain under your control and you are able to remove these at any time.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Promotional Communications
You may opt out of receiving promotional communications from us by following the instructions in those communications or by sending an email to sara@forrssa.co.uk . If you opt out, I may still send you non-promotional communications, such as those about your account or our ongoing business relations.

How to Contact Me

For purposes of EU data protection law, I, Sara Forrest, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sara@forrssa.co.uk